Terms & Conditions

1. General

These terms and conditions govern your use of the Splash & Glow website and your participation in our experiences at Ocean Terminal, Edinburgh. By making a booking or attending a session, you agree to these terms.

Splash & Glow is a trading name of Joanne Fraser, a sole trader. An address at which documents may be served on the business is: Unit 72A, Ocean Terminal Shopping Centre, Ocean Dr, Leith, Edinburgh EH6 6JJ. This information is provided in accordance with Part 41 of the Companies Act 2006.

“We”, “us”, and “our” refer to Splash & Glow. “You” refers to the person making the booking or attending a session.

2. Booking Terms

• All bookings are subject to availability and are confirmed only upon receipt of payment.
• Sessions and special events: full payment is required at the time of booking.
• Parties:a deposit of £50 is required at the time of booking. This deposit is retained to cover the cost of holding your slot and preparing for your event. The remaining balance must be paid at least 7 days before the event date.
• If you cancel within 7 days of the event date, or if the balance is not received by the due date, the deposit will not be refunded. Nothing in this section affects your statutory rights under the Consumer Rights Act 2015.
• Bookings for sessions, events, and parties are for services to be supplied on a specific date. Under regulation 28(1)(h) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the 14-day right to cancel does not apply to such bookings.
• The lead booker must be 18 years of age or older. Children under 12 must be accompanied by a participating adult.
• All participants (or their parent/guardian for under-18s) must complete a waiver form before the session begins.

3. Cancellation & Rescheduling

• Bookings can be rescheduled to a different date or time, subject to availability. Please contact us at least 24 hours before your booked session.
• In exceptional circumstances, we may issue a goodwill credit voucher at our sole discretion. These are not guaranteed.
• If we need to cancel a session (for example due to unforeseen circumstances or events outside our reasonable control), we will offer you an alternative date or a full refund.
• No-shows will not be refunded or rescheduled, save where required by your statutory rights.

4. Payment

• Card payments only. We do not accept cash.
• Online payments are processed securely through Stripe. We do not store your card details.
• Walk-in bookings are processed via card terminal at reception.
• Corporate clients may be invoiced with agreed payment terms.
• We are not currently VAT registered. The prices shown are the total amount payable.

5. Gift vouchers

• Vouchers are valid for 24 months from the date of delivery.
• Monetary vouchers can be used in part across multiple bookings until the balance is exhausted, and can be combined with other vouchers (up to 5 per booking) and card payment.
• Experience-bundle vouchers cover a specific experience for a specific number of guests at the price paid; they are single-use and cannot be combined with other experience-bundle vouchers in the same booking.
• The bundle price you paid is locked in for that voucher even if our prices change.
• Vouchers are non-refundable except where required by law.
• If a voucher has expired in the last 30 days, contact us — we may extend it on request.

6. Liability & Safety

Paint splattering is a messy activity. By participating, you acknowledge and accept the following:

• Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot lawfully be excluded under the Unfair Contract Terms Act 1977 or the Consumer Rights Act 2015.
• We take reasonable steps to ensure the safety of all guests and staff, and we will perform our services with reasonable care and skill as required by the Consumer Rights Act 2015.
• Subject to the rights set out above, we accept no responsibility for damage to your personal clothing, footwear, or accessories that arises from the ordinary nature of paint splattering. We strongly recommend you do not wear anything you would be upset to stain.
• We strongly recommend you do not bring valuable items or electronic devices into the studio. Where loss or damage to personal property is caused by our negligence, we remain liable to the extent the law requires.
• You participate at your own risk in respect of risks that are inherent to the activity and that we have taken reasonable steps to mitigate.
• You must follow all safety instructions given by our staff. We reserve the right to refuse entry or remove anyone who behaves in a manner that endangers themselves or others.

7. BYOB (Bring Your Own Beverage)

• BYOB is permitted during the last session of the evening only.
• We operate a Challenge 25 policy. All guests who appear under 25 will be asked to provide valid photo ID.
• No glass bottles are permitted in the venue.
• We reserve the right to refuse entry to anyone who is, or appears to be, intoxicated.
• Responsible consumption is expected. We reserve the right to stop serving or remove guests at our discretion.
• BYOB is not available during children's or family sessions.

8. Photography & Filming

Our sessions are photographed and filmed, and the resulting images and footage may be used on our website, social media channels, and in marketing materials. We rely on your consent (UK GDPR Article 6(1)(a)) as the lawful basis for this use.

We operate an opt-out model:

• When you arrive, you will be offered a high-visibility vest. By wearing the vest you signal to our team that you do not wish to appear in any photography or video, and our editing process will exclude you from any material we publish.
• You can change your preference at any time before, during, or after your session by speaking to a member of staff or emailing info@splashandglow.co.uk. On request, we will remove published images of you from channels under our control.
• For guests under 16, the choice is made by their parent or guardian on their behalf at check-in.
• You are welcome to take your own photos and videos during your session for personal use. Please be considerate of other guests who may have opted out.

For more on how we handle images and other personal data, see our Privacy Policy.

9. Code of Conduct

• We want everyone to have a great time. Please be respectful to staff and other guests.
• We operate a zero-tolerance policy on abusive, threatening, or discriminatory behaviour.
• We reserve the right to refuse entry or remove anyone from the venue without refund if they breach this code of conduct.

10. Privacy

Your personal data is handled in accordance with our Privacy Policy.

11. Governing Law

These terms are governed by the laws of Scotland. Any disputes will be subject to the exclusive jurisdiction of the Scottish courts.

12. Complaints & Dispute Resolution

If something goes wrong, we want to know. Please contact us at info@splashandglow.co.uk with the details of your booking and the issue. We aim to acknowledge complaints within 5 working days and resolve them within 30 days.

We are not currently a member of an alternative dispute resolution (ADR) scheme. We provide this information in accordance with the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015.

If we cannot resolve your complaint between us, you remain free to bring a claim in the Scottish courts.

13. Contact Us

If you have questions about these terms, contact us: